How long is your processing time?
Our current processing time is 2-4 business days.
What are the current shipping times?
Our shipping times are Monday-Friday 9am-5pm Central Standard Time.
Do you offer same-day processing/shipping?
Unfortunately, we are not able to offer same day shipping at this time.
Do you guarantee shipping times?
Unfortunately, we are unable to guarantee the shipping time which your package will arrive at your home. However, Faith Farms is committed to always processing your order within 2-4 business days and we will ship your order upon processing completion.
What shipping method is used?
Faith Farms packages are delivered through the United States Postal Service.
Do you offer free shipping?
Yes, with orders of $50 or more!
How do I get in touch with customer service?
Email us with any questions or concerns at email@example.com. We are always happy to hear from you!
Do you offer returns or exchanges?
We always want you to be 100% pleased with what you order from Faith Farms! We do offer returns and exchanges within specified stipulations. You may read our full Refund and Returns Policy here.
Are there any additional fees for international customers?
Yes, international customers do receive an additional fee upon checkout.
Can I change the shipping address on an order?
Yes, you can change the address, as long as it has not already been processed and shipped, by contacting us at firstname.lastname@example.org.
Will I be charged tax?
You will only be charged tax if you live in the state of Tennessee.
Can I cancel my order?
If your order has not yet been shipped, you can absolutely cancel your order!
However, no custom or bulk orders are able to be canceled.
I did not receive a confirmation email, what should I do?
Simply email us at email@example.com letting us know and we will make sure you receive a confirmation.
What do I do if tracking states that my order has been delivered, but I never received it or my package has not moved in a few days?
What do I do if my package is returned to Faith Farms?
If your package is returned to us, we will contact via the information your provided to confirm the correct mailing address. You may also always reach out to us at firstname.lastname@example.org